Building and Facility Management

Our management team is always on hand if you have a question

Haven Black

Your point of difference is a luxury service for your residents

Innovative Developer Consultation

We consult to development sites to deliver expert operational excellence

Corporate Responsibility

We are at the forefront of developing sustainable procedures and systems


National FM is a market leader in the provision of facility management services throughout Australia.

We focus on assisting developers in the operational design of their projects, from early DA waste management, loading dock management, retail operational plans along with CCTV/Security/Access review and ensuring every operational aspect of the project is thought through. We then assist the developer through pre and post OC and PC with budgets, tendering of contracts, home owner manuals, assisting with valuations, pre/post defect inspections and settlements. Our teams then move all occupiers into the developments and our Operational teams maintain all aspects of the development for the property owners or strata committee. Properties serviced by the Group include Barangaroo, Central Park, Jacksons Landing, Finger Wharf, Metro & Chatswood Transport Interchange, Observatory Tower, Cammeray Square, Stamford Marque, Diversity and Rise, Gazebo, Sky By Crown, Esprit Mascot, as well as many other high-profile, high-density projects.

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National FM provides high end building management services to a diverse property portfolio that includes residential, commercial, industrial and retail facilities. Below is a small selection of the buildings we service.


We are the first company in Australia to offer this luxury service to strata property clients. This is a personalised service for busy professionals and those with the need to manage work and home schedules in a time effective manner. When responsibilities compete with your desired lifestyle, Concierge-on-Demand allows individuals to meet work demands and still enjoy life.

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These reductions are based on actual savings achieved through our sustainable cleaning system compared to normal conventional cleaning.


Estimated saving on conventional cleaning


We retain our clients through exceptional customer service and systems

  • Lendlease

    Since National FM commenced the daily management for our strata building, they have met the KPI’s requested of them by instigating improved cleaning methods that has achieved enhanced overall appearance of all the buildings. We attribute this change to a number of things, these include, the ongoing training of the cleaning staff, the dedication of the cleaners in working to the cleaning specification, the constant supervision of the cleaners by the National FM supervisor, the regular inspections of the buildings by the assigned Operations Manager. In addition to this we have found that the monthly National FM reporting system on work performed, and defective equipment of building systems to be excellent. I have no hesitation in recommending National FM for any cleaning work that they may seek to undertake.

    Estate Manager – Lendlease

    Estate Manager – Lend Lease
  • Colliers International

    Colliers International, Residential Project Marketing have worked alongside National Facilities Management on Residential development projects in their capacity as Facilities Managers.

    Frank Boross and his team have provided to input to our Developer clients on projects at an early planning and DA stage on design of waste handling, common areas, FM service areas, concierge and building management. This input has assisted our client with cost savings and enhancing building management functions.

    I would be pleased to recommend Frank and his team.

    National Director, Project Marketing Residential - Colliers International

    Colliers International
  • Committee of Management, Yarra’s Edge Tower

    For the last 5 years, National FM has been the provider of services to the 110 apartment complex. From day one their professionalism, commitment to procedures & timeliness has been outstanding. National FM’s Quality Insurance, with monthly inspections conducted by Andrew Solly, the Area Manager, together with a representative from the Committee of Management ensures the building is maintained to the highest level of cleanliness. Site cleaners not only undertake prescribed tasks but are also proactive in identifying other issues including maintenance needs, undertaking additional housekeeping tasks & ensuring identified issues are followed up promptly. The Management Team at National FM are extremely friendly, professional and accommodating at all times and we have enjoyed continual contact from top down.

    Chairperson Committee of Management, Yarra’s Edge Tower 4 – 80 Lorimer Street Docklands

    Committee of Management Yarra’s Edge
  • Housing Choices Australia

    Housing Choices Australia is a not for profit housing provider which owns and manages approximately 3400 properties throughout Australia.

    I manage a complex located at Docklands comprised of 113 separate apartments.

    The cleaning of the complex is managed by Andrew Solly of National FM. I have known Andrew for over three years and would confirm his performance and attitude is excellent and beyond reproach. Over the past three years I have found him to be honest, reliable, hardworking, conscientious and courteous. He ensures that all matters are attended to. I would like to thank Andrew and National FM for their services and trust that the information provided will be of assistance. I am happy to provide further information, if required.

    Housing Choices Australia, Property Officer, The Mariner 453-463 Docklands Drive, Docklands

    Housing Choices Australia